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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christy Nutter

April 16, 2026

5  out of  5
rating by Christy Nutter
"This review is for Caitlyn she is awesome we had went to another farm bureau waited 30 minutes at the other location came to see Caitlyn and she got us home owners insurance and and in and out in 30 minutes.. thank you again …"
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Kayla Jones

April 8, 2026

5  out of  5
rating by Kayla Jones
"Charlie was very helpful and answered all of my questions!"
We responded:
"We're overjoyed to hear Charlie was able to assist you so effectively, Kayla! Your satisfaction is our top priority, and it's wonderful knowing we could meet your needs. If you have any more questions in the future, don't hesitate to reach out. 😊"
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Nikki Karg

March 11, 2026

5  out of  5
rating by Nikki Karg
"They are very kind and great with information!"
We responded:
"Thank you Nikki. We appreciate your kind words. "
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Brook Reynolds

March 9, 2026

5  out of  5
rating by Brook Reynolds
"Trista was good with helping me and going over quotes with me for my vehicle."
We responded:
"Thank you Brook. We appreciate your continued business and support. "
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Sam W

March 7, 2026

5  out of  5
rating by Sam W
"My family has been with State Farm for years and the whole team has always been good to us. Specifically Christa has always taken care of anything we needed. She’s knowledgeable, kind, and always delivers what she says she’ll do."
We responded:
"Sam W, your heartfelt review made our day! It's wonderful to know that Christa and our team have been able to assist your family effectively over the years. We're always here to help and appreciate your thoughtful words. Looking forward to continuing to support your needs!"
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Heather Hoover

March 6, 2026

5  out of  5
rating by Heather Hoover
"Great to work with has been the best insurance company I have ever had !! Would recommend"
We responded:
"Heather, your kind words brighten our day! 🌟 We're so pleased that you had a wonderful experience with us. If you ever need assistance or have any questions, feel free to reach out. A big thanks for the heartfelt recommendation!"
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Samantha Coe

March 6, 2026

5  out of  5
rating by Samantha Coe
"Absolutely wonderful service. Trista answered all my questions and was very helpful. Thank you State Farm."
We responded:
"Thank you Samantha for you review "
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Kayla Miracle

February 25, 2026

5  out of  5
rating by Kayla Miracle
"This rating is individually for the agent named Charlie. Have you ever had what seemed like an easy fix and no one seems to be able to either understand the situation and/or fix the issue? I loathe calling into places because of it. It’s more of a common occurrence these days, the utter disdain of the workers having to do their job and the lack of initiative to solve problems. However, I’m not sure that this place knows what a true gem they have in Charlie. This lady has went above and beyond, back and forth, up and down and side to side to help me fix what should have been a simple issue, yet the other entity involved made it a complete nightmare. I mean, this lady here y’all. I hope she is held in the highest regard in that office and if she isn’t she sure needs to be. Never again will I EVER speak to anyone else about ANY issue or questions I need answered at State Farm. That’s not saying any of the other workers aren’t the same by comparison, but my loyalty now lies with her. Top tier right here, and this, the way she has handled this situation for me, is what keeps your customers. Justin Mayes, you better do right by her sir, she in my opinion is more than likely what keeps your business going."
We responded:
"Charlie is wonderful and we are lucky to have her. Thank you for recognizing her hard work "
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Kimberly Ray

February 17, 2026

5  out of  5
rating by Kimberly Ray
"I’ve been with State Farm for years and received nothing but wonderful friendly service. Definitely the way to go for all your insurance needs."
We responded:
"We really appreciate your kind words and loyalty to our service, Kimberly! It's fantastic to know you’ve had such a positive experience with us. Our team always aims to provide friendly support that makes every interaction special. We’re here whenever you need us in the future!"
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Nikki Griffin

February 13, 2026

5  out of  5
rating by Nikki Griffin
"Staff is super friendly"
We responded:
"Thank you so much for your kind words, Nikki! We're delighted that our team's friendliness made your experience a great one. Our goal is to always make you feel comfortable and valued. Looking forward to assisting you in the future!"
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Shana Fuson

February 13, 2026

5  out of  5
rating by Shana Fuson
"This agency is great, kind staff with eagerness to assist with all questions and request. Good community people, great relationships."
We responded:
"We truly value your positive feedback, Shana! It's wonderful to hear that you felt well-supported by our team. Our commitment is to always be here for the community. Looking forward to continuing to serve you!"
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Ashley Maggard

February 11, 2026

5  out of  5
rating by Ashley Maggard
"They are always there to help! Any question you have, they will certainly do their best. 10/10 recommend."
We responded:
"Thank you so much for your glowing review, Ashley! It’s amazing to know we could help you effectively. We’re always ready to assist with any questions you have!"
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Joey lingar

February 9, 2026

5  out of  5
rating by Joey lingar
"I've dealt with Justin for years they have always been fair and friendly to work with."
We responded:
"Thank you Joey I appreciate you and your friendship "
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Jennifer Cedillo

February 9, 2026

5  out of  5
rating by Jennifer Cedillo
"Polite and courteous service. Willing to help and ensure matters are taken care of."
We responded:
"Hi Jennifer! 😊 Thank you so much for your kind words! We're thrilled you had a positive experience and we’re delighted to be of assistance. Always count on us for support whenever you need. Have a wonderful day!"
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Hannah Hensley

February 9, 2026

5  out of  5
rating by Hannah Hensley
"Such a wonderful team at State Farm in Middlesboro. Always so helpful and kind."
We responded:
"Thank you Hannah. We appreciate your business and your kind review. "
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Judy Simpson

February 9, 2026

5  out of  5
rating by Judy Simpson
"Nice and friendly customer service. Always polite answer any questions you may have."
We responded:
"Hi there, Judy! 🌟 We truly appreciate your wonderful feedback. It's fantastic to know our customer service team made you feel at ease by answering all your questions. Please feel free to reach out anytime as we're here to help."
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Joyce Brooks

February 3, 2026

5  out of  5
rating by Joyce Brooks
"Justin Mayes State Farm is great. They provide us insurance on our home and vehicles cheaper than anyone in town. They have the best and most helpful office staff that are always willing to go above and beyond. We are happy with and highly recommend Justin Mayes State Farm Insurance."
We responded:
"We genuinely appreciate your kind words and are delighted to know you're satisfied with our services. It’s fantastic to hear that our team has been helpful and that you're getting great value from your insurance. If you ever have any questions or need assistance, we’re just a call away and eager to help!"
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Faye Miracle

February 3, 2026

5  out of  5
rating by Faye Miracle
"Had them for over 40 years"
We responded:
"Wow, 40 years! That's truly amazing, and we’re really grateful for your loyalty and trust in us over the years. It’s an honor to be part of your journey. Please know we’re always here to support you anytime you need us!"
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christina moore

February 3, 2026

5  out of  5
rating by christina moore
"Great people very friendly."
We responded:
"Thanks a lot, Christina! We’re happy to hear you enjoyed the friendliness of our team. We're here to help anytime you need 😊."
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Megan Felton

January 26, 2026

5  out of  5
rating by Megan Felton
"Staff is always willing to help and include the accommodations you are asking for."
We responded:
"Thank you for your review Megan we appreciate your business "
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Stephen Persinger

January 16, 2026

5  out of  5
rating by Stephen Persinger
"Highly knowledgeable and friendly agent. He beat my old policy by half."
We responded:
"Thank you for business Stephen. "
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Glenn Hobbs

January 2, 2026

5  out of  5
rating by Glenn Hobbs
"Justin Mays is my agent and has been for a long time now, and has always been a good agent"
We responded:
"Thank you Glenn. I sure do appreciate you buddy. "
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Gary Scott Bailey

December 29, 2025

5  out of  5
rating by Gary Scott Bailey
"Affordable,Quick and easy to understand they made it easy. Best staff I have encounter in my 42 years. I will be a customer for life"
We responded:
"Thank you Gary"
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John Marlow

December 24, 2025

5  out of  5
rating by John Marlow
"Very helpful and friendly staff"
We responded:
"Thank you John we appreciate your business. "
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Diane Eads

November 14, 2025

5  out of  5
rating by Diane Eads
"Sweet and helpful staff! I switched to State Farm due to prior company was overpriced. I’m so happy that I switched, I’m paying less than I was with Ky Farm Bureau and getting so much more!!"
We responded:
"Thank you Diane. We appreciate your business "