State Farm® Insurance Agent Justin Mays
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kimberly Ray
February 17, 2026
"I’ve been with State Farm for years and received nothing but wonderful friendly service. Definitely the way to go for all your insurance needs."
Nikki Griffin
February 13, 2026
"Staff is super friendly"
"Thank you so much for your kind words, Nikki! We're delighted that our team's friendliness made your experience a great one. Our goal is to always make you feel comfortable and valued. Looking forward to assisting you in the future!"
Shana Fuson
February 13, 2026
"This agency is great, kind staff with eagerness to assist with all questions and request. Good community people, great relationships."
"We truly value your positive feedback, Shana! It's wonderful to hear that you felt well-supported by our team. Our commitment is to always be here for the community. Looking forward to continuing to serve you!"
Ashley Maggard
February 11, 2026
"They are always there to help! Any question you have, they will certainly do their best. 10/10 recommend."
"Thank you so much for your glowing review, Ashley! It’s amazing to know we could help you effectively. We’re always ready to assist with any questions you have!"
Joey lingar
February 9, 2026
"I've dealt with Justin for years they have always been fair and friendly to work with."
"Thank you Joey I appreciate you and your friendship "
Hannah Hensley
February 9, 2026
"Such a wonderful team at State Farm in Middlesboro. Always so helpful and kind."
"Thank you Hannah. We appreciate your business and your kind review. "
Joyce Brooks
February 3, 2026
"Justin Mayes State Farm is great. They provide us insurance on our home and vehicles cheaper than anyone in town. They have the best and most helpful office staff that are always willing to go above and beyond. We are happy with and highly recommend Justin Mayes State Farm Insurance."
"We genuinely appreciate your kind words and are delighted to know you're satisfied with our services. It’s fantastic to hear that our team has been helpful and that you're getting great value from your insurance. If you ever have any questions or need assistance, we’re just a call away and eager to help!"
Faye Miracle
February 3, 2026
"Had them for over 40 years"
"Wow, 40 years! That's truly amazing, and we’re really grateful for your loyalty and trust in us over the years. It’s an honor to be part of your journey. Please know we’re always here to support you anytime you need us!"
christina moore
February 3, 2026
"Great people very friendly."
"Thanks a lot, Christina! We’re happy to hear you enjoyed the friendliness of our team. We're here to help anytime you need 😊."
Stephen Persinger
January 16, 2026
"Highly knowledgeable and friendly agent. He beat my old policy by half."
"Thank you for business Stephen. "
Glenn Hobbs
January 2, 2026
"Justin Mays is my agent and has been for a long time now, and has always been a good agent"
"Thank you Glenn. I sure do appreciate you buddy. "
Gary Scott Bailey
December 29, 2025
"Affordable,Quick and easy to understand they made it easy. Best staff I have encounter in my 42 years. I will be a customer for life"
"Thank you Gary"
Diane Belcher
November 14, 2025
"Sweet and helpful staff! I switched to State Farm due to prior company was overpriced. I’m so happy that I switched, I’m paying less than I was with Ky Farm Bureau and getting so much more!!"
"Thank you Diane. We appreciate your business "
Mike Smith
November 10, 2025
"i enjoy doing business with Justin Caruso give him a shot"
"Hi Mike! We're overjoyed to hear you had such a positive experience with Justin. Your recommendation means a lot to us. Looking forward to serving you again!"
Venessa Lynch
October 21, 2025
"I am so happy I switched to State Farm! Affordable coverage and excellent customer service!! Highly Recommend."
"Thank you Venessa. We appreciate your support and great review. "
Charles Bailey
October 6, 2025
"They always respond to my emails in a timely manner, greats rates also. Ty"
"We're so pleased you had a great experience with us, and we appreciate your kind words! Your satisfaction with our response time and rates means a lot to us. We’re here whenever you need assistance."
James Bailey
September 3, 2025
"I have had insurance through Justin Mays and State Farm for years. Every time I have a question, they answer it promptly. They are very courteous and tentative to my needs. I would highly recommend them for insurance for Home auto motorcycle boat whatever your insurance needs are."
"We truly appreciate your continued trust and the wonderful feedback, James! 😊 Knowing that you feel well-supported with your insurance needs makes us smile. We're here to help whenever you need it, just give us a call. Thanks again for recommending us!"
Amy Kinkade
September 2, 2025
"I have always been very pleased by the professionalism of all staff. They work for the people in a quick anx efficient way. When its busy, staff will come out of offices and take care of any and all questions and needs"
"Thank you so much for your kind words! 😊 It's wonderful to know that our team's efforts to assist quickly and efficiently have made a difference for you. We're always here to ensure you feel taken care of, no matter how busy it gets. If you ever need anything, just reach out to us!"
Shawn Doss
August 22, 2025
"Justin has been an awesome friend for many years. However, that is not the reason we have all our insurance with him. Justin goes above ans beyond when anything happens. He is on top of it. I had a car accident that was not my fault on a brand new car and he made sure the car was fixed, I had one to drive over 2 months. When we purchase a car he is a phone call away to put insurance on it for us. I would never think of changing. Also, I have referred many family moments and they have changed too!!"
"Wow, thank you so much for your amazing feedback! 😊 We're truly delighted to be there for you in every situation and help make things easier, whether it's an unexpected accident or just getting your new car insured. It's so rewarding to know your family has also joined us. We're always a call away if you need anything, and we cherish the trust you've placed in us."
Mary Hampton
June 11, 2025
"We’ve had Justin Mays State Farm for approximately 10 years now and have always had great service and coverage. The staff are amazing and go out of their way to help you. Would definitely recommend them."
"Hi Mary! It's incredible to hear such kind words after 10 years of being with us! We're delighted you've enjoyed both our service and coverage, and that our team could make a positive impact on your experience. Your recommendation means the world to us—thank you for your trust and support! "
Allen Lester
May 16, 2025
"Justin Mays and Staff at State Farm Insurance was very nice & very good at taking care of my claim ! Had my jeep repaired in just one day & back in my Driveway ! Awesome work!! Thank you very much !!"
"Hi Allen! Your awesome review made our day! 😊 We're absolutely delighted that you had a smooth experience with your claim and that your jeep is back home so quickly. Thank you for trusting us with your insurance needs, and we're here for you anytime!"
h w
March 21, 2025
"I have been a customer for a couple years now and can proudly say Statefarm has been the best insurance company I have had. When I have an issue regarding my insurance, Statefarm goes above and beyond to ensure I have to do as little as possible to get the task completed. I recently had to go through the claims department over a vehicle and within the week the claim is practically finished and they're just waiting on me to mail the list of 3 items out. Allie through the claims department and Elise at the Middlesboro branch have been super helpful and the dedication they put into their roles are very much appreciated."
"Thank you for the kind words we appreciate you and value your business."
Miranda Beaman
February 7, 2025
"Love State Farm! Cheapest I have found and this office helps me with everything that I need. Responds fast!"
"Thank you, Miranda. We strive to be the best we can be."
Malachi Sandefur
December 11, 2024
"The overall experience I have had with this location is amazing. The young lady in the front shows an astounding sense of professionalism that is highly admirable for someone that age. Always has a smile on her face, and always takes care of me in a timely manner. 5/5 stars would recommend."
"Thank you Malachi. We appreciate you and your nice review. "
Dylan Barnett
November 14, 2024
"This review is for Caitlyn Bradford. I have spoken with her several times and she has been very helpful and informative, she was very thorough on quoting policies and helping me get the perfect policy for me. She is very professional, easy to reach, and provided flexible help in a timely manner! I will be using her for all future policies and feel she is a great asset to Justin May’s office! Thanks so much Caitlyn!"
"Thank you, Dylann. We appreciate your review, and Caitlyn does a great job."