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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dylan Barnett

November 14, 2024

5  out of  5
rating by Dylan Barnett
"This review is for Caitlyn Bradford. I have spoken with her several times and she has been very helpful and informative, she was very thorough on quoting policies and helping me get the perfect policy for me. She is very professional, easy to reach, and provided flexible help in a timely manner! I will be using her for all future policies and feel she is a great asset to Justin May’s office! Thanks so much Caitlyn!"
We responded:
"Thank you, Dylann. We appreciate your review, and Caitlyn does a great job."
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CowCountryVintageSewing MachinesAndRestoration

November 8, 2024

4  out of  5
rating by CowCountryVintageSewing MachinesAndRestoration
"Justin and his son Alex, are men of integrity, and driven to service. Enjoyed sitting down with them at our home discussing coverage options, and getting personally acquainted on our deck overlooking Chained Rock. Their knowledge in reviewing our existing policies highted serious gap points, and we worked on a plan to address those areas. Good guys with a great staff, and providing one on one service you often do not find these days in the insurance industry. Give them a call today, and see how they can help you!"
We responded:
"Thank you very much for the review. We enjoyed getting to know you and look forward to taking care of your insurance needs. It is defiantly a beautiful view of the mountains and Chained Rock from your back deck."
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Eric Burchfield

August 30, 2024

5  out of  5
rating by Eric Burchfield
"I had a fantastic experience with Justin May’s State Farm. The customer service provided by Alex Mays was outstanding—professional, friendly, and incredibly helpful. Alex made the entire process easy and stress-free, ensuring that all my questions were answered and my needs were met. If you’re looking for excellent service and a reliable team, I highly recommend Justin May’s State Farm!"
We responded:
"Thank you Eric. Alex is a good one. "
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Katlin Sanders

July 31, 2024

5  out of  5
rating by Katlin Sanders
"This group of workers have been great to work with and they have always been fair and supportive in any situation. They our family has been insured through them for many many years and we would love to continue with them."
We responded:
"Thank you Katlin"
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Morgan Mills

July 30, 2024

5  out of  5
rating by Morgan Mills
"They have always been great to me and my family. Justin Caruso and Elise Hyatt help us with anything we need!"
We responded:
"We appreciate you and your family."
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Kayla Emery

July 30, 2024

5  out of  5
rating by Kayla Emery
"Could not ask for a better insurance agent. Wonderful staff and anytime I need help, I get answers within mins. They have always treated myself and my family wonderful. And Christa Campbell always takes excellent care of me. Wonderful group of people"
We responded:
"Thank you Kayla. We appreciate your kind words. "
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Jean Barnett

July 29, 2024

5  out of  5
rating by Jean Barnett
"Christa Campbell "ALWAYS" takes care of any problems or questions that I may have..All I have to do is CALL..THANK YOU CHRISTA"
We responded:
"Thank you Jean. Christa is one of the best. We appreciate you Jean. "
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Barbara Green

July 24, 2024

5  out of  5
rating by Barbara Green
"i have been with State Farm for 55 yrs( give or take a year). They’ve always been prompt when I had a claim. They are friendly and dependable when I need their assistance."
We responded:
"Thank you Barbara. We appreciate you. "
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Deanna Goodin

July 24, 2024

5  out of  5
rating by Deanna Goodin
"I have been with State Farm for over 20 years and I have never had an issue. Any questions I have ever had they were very helpful in answering ."
We responded:
"Thank you Deanna. We appreciate you very much. "
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Ruth Asher

July 24, 2024

5  out of  5
rating by Ruth Asher
"This agency went above and beyond to help settle my claim. The worker who helped me was Dillon and he was also nice and friendly and willing to help"
We responded:
"Thank you Ruth. "
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Samuel Mullins

July 24, 2024

5  out of  5
rating by Samuel Mullins
"5 star service ! Been here a long time doing business. Keep up the good work !"
We responded:
"Thank you Samuel. We are happy to have your business. "
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Sildra Jordan

July 24, 2024

5  out of  5
rating by Sildra Jordan
"Justin and his staff go that extra mile and are always willing to help you in any way they can, give them a call you want regret it, I've been a customer with them and he and his staff have went beyond to help me.and my family !"
We responded:
"Thank you Sildra. We appreciate you. "
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Jennifer Fuson

July 24, 2024

5  out of  5
rating by Jennifer Fuson
"Every person we have ever dealt with has been a blessing. Always kind and quick to help us with whatever we’re needing. Excellent people to deal with!"
We responded:
"Thank you Jennifer. We appreciate you. "
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Faith Cupp

July 24, 2024

5  out of  5
rating by Faith Cupp
"State Farm has been the way to go ever since I got my new car they have been so kind and so helpful no matter what the problem, the people at the Middlesboro branch are amazing!! Highly recommend!"
We responded:
"Thank you Faith. We appreciate you and your business. "
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Corey Allen

July 24, 2024

5  out of  5
rating by Corey Allen
"I highly recommend State Farm! I’ve never had any issues as long as I’ve been with them. Elise Hyatt has always been amazing, she’s always willing to do what ever she can to help her clients out!"
We responded:
"Thank you Cory. Elise is a good one for sure. "
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Aaron Rose

July 24, 2024

5  out of  5
rating by Aaron Rose
"I have had State Farm for years and Elise has helped me immensely. Any questions I’ve had about coverage or changing/adding insurance have always been answered timely and with accuracy. 10 out of 10."
We responded:
"We appreciate your comments and your business. "
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logan napier

July 24, 2024

5  out of  5
rating by logan napier
"I mainly do all my dealings with Elise, she is absolutely wonderful, best place around for insurance. Highly recommend!!"
We responded:
"Thank you Logan. "
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martin bramble

April 6, 2024

5  out of  5
rating by martin bramble
"Pays claims quickly. Good people to deal with."
We responded:
"Thank you Martin. We appreciate you and your family. "
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Melissa Chase-Ellers

February 23, 2024

4  out of  5
rating by Melissa Chase-Ellers
"I don't have State Farm Insurance, but I did have to contact this office for a business issue through my job and the staff at this particular location was supremely helpful and professional. I had been on hold and transferred several times prior to reaching this office and that stopped when I reached Elise and she was able to get me everything I needed for my client in an expeditious manner and honestly has me reconsidering my insurance carrier!"
We responded:
"Thank you Melissa. We would love to earn your business. "
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Monica&Johnny Buell

January 13, 2024

5  out of  5
rating by Monica&Johnny Buell
"Best insurance company around"
We responded:
"Thank you we appreciate your business."
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Karlee Cox

November 29, 2023

5  out of  5
rating by Karlee Cox
"I am very pleased with the service I received from Justin Mays State Farm. Caitlyn Bradford was awesome in helping me secure flood insurance for my home after 3 or 4 different setbacks. Their policy rate is the best I could find even when checking with private flood insurance companies. I am so thankful for all the help I received and how quickly Caitlyn answered all of my questions and concerns!"
We responded:
"Thank you. We try each day to be the best we can possibly be. "
Profile photo of Matt Branham

Matt Branham

November 13, 2023

1  out of  5
rating by Matt Branham
"I called to pay my insurance Friday and was charged twice, when I called back and pointed out the mistake they said they would get right on it and call me back within the hour and my money should comeright back.. never got a call so I contacted them myself and kept getting told they were on it and they would call back.. I finally contact them again and was told that they figured out the issue but it would take 24 to 48 to refund back to my card.. earlier today I received a call asking if my money had returned yet so I informed them it hasn't was told that I would receive a call back that she was contacting the accounting department again... obviously I never received a call back so I call later in the day.. now the story switched to state farm never received the second payment so it must be a chime or visa issue and chime should put it back on the card once the transaction times out.. I am absolutely furious at how poorly the situation was handled, not to mention I've had to go days just taking a $250 loss for a mistake that I didnt make! I'm not the kind of person that can just sit and wait on that kind of money! Your absurd mismanagement of the situation put me in a very hard spot! It's disappointing that this is the bar that is set for your customer service, this was a very big letdown"
We responded:
"Hello I see your review and would like to see how I can improve your experience. My office number is 606-248-9264"
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Jody Mills

November 12, 2023

1  out of  5
rating by Jody Mills
"I've had insurance with this company for about 20 years and now they're going to cancel my insurance due to a wreck that wasn't even my fault I got ran off the road all because they had to fix my car twice because they recommended a place that did not fix it but drove my car over 100 miles because it's was Justin's buddy.... Beware of this place they are dirty!!! And do not let them talk you into taking your car to custom paint and repair!!! I wrecked my car in April and did not get it back until July I had to call the law and have him go get my car because it was not at custom paint some little punk had it his house!! And I have proof of all this!! I texted the sheriff! THIS IS ALL TRUE I PROMISE YOU!!!"
We responded:
"Hello I see your review and would like to see how I can improve your experience. My office number is 606-248-9264"
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Jeff Burton

September 27, 2023

5  out of  5
rating by Jeff Burton
"Justin May's and his group have always provided us great service. We highly recommend these guys for all your insurance needs."
We responded:
"Thank you, Monica. I appreciate your kind words. I want to thank you for all the years we have done business together."
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Jonathan Harrison

August 22, 2023

5  out of  5
rating by Jonathan Harrison
"The place to get insurance"
We responded:
"Thank you Jonathan"